Short answer: yes — and this is the honest version, including how we keep the lights on.

Published June 2026. We'd rather over-explain this than leave you wondering where the catch is.

The short answer

Yes. ToolBerry's free tier is free forever for solo operators and small crews — no 14-day countdown, no credit card, no user cap, and no account to sign up for. It isn't a loss-leader we're planning to claw back later, because a free ToolBerry user costs us almost nothing to run. Here's the honest version, including how we actually make money.

Why you're right to be skeptical

You've been burned before. Everybody has. "Free" in software usually means one of three things, and none of them is actually free:

• Free trial — the whole product for 14 days, then a bill. A countdown, not a gift.
• Freemium — free forever, but capped so hard (two users, twenty jobs) that the free tier is really just a longer trial.
• Free until it isn't — free while the company is chasing growth, then gutted once the spreadsheet says so. Heroku ran one of the most-loved free tiers in tech for over a decade, then removed it entirely on November 28, 2022.

So when a field service app says "free forever," squinting at it is the correct response. The real question isn't "is it free today?" It's "why is it free, and what happens when that reason stops being true?"

What "free forever" actually means at ToolBerry

Let's be specific, because vague promises are how people get burned.

The ToolBerry free tier is the full app for a solo operator or small crew — not a sample of it. That means:

• Unlimited customers, sites, contacts, and jobs. No record cap.
• Recurring and one-off work orders with photos and notes.
• Custom fields, custom statuses, and renamed entities so it fits your trade.
• Asset tracking, reminders, basic reporting, and invoices and proposals built from your job data.